The Beer Store Customer Care FAQ’s

As a first–time shoppers will have the option to check out as a “Guest” or to “Create an Account”. Will be prompted to enter information in both cases, such as name, address, e-mail address and phone number. If you are creating an account, you will also need to enter a username and password to log in. This information will default to your billing and shipping information. If your billing and shipping information are not the same, you have the option to edit when you are ready to complete your order. You can also change your shipping and billing information by clicking on the “My Account” button if you have signed up for an account to get quick checkout. Once you have registered, the catalogue will remember you each time you visit.

When we receive your order, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for future reference.

We aim for your delivery to be with you in 3-4 days from receipt of authorization notification.

Please Note: Next day delivery is not always possible, but our Customer Care Team will do their best to meet your requirement.

If you wish to change or cancel an order that has not yet been dispatched, contact our Customer Care Team at 1-855-235-1870 any time between 8:00 am and 6:00 pm Monday to Friday EST, excluding public holidays.

Please have the order confirmation number and date the order was placed on hand. They will be happy to cancel the existing order. If the order has already been dispatched, we will investigate each inquiry separately and advise of a suitable resolution.

Please report any delivery, quantity, or quality discrepancies to TheBeerStore.ca@staples.com within 5 working days of the delivery receipt. Otherwise, the delivery will be deemed to be without discrepancies and invoiced accordingly.

Your payment may not go through because of filters your bank may have applied to certain transactions made online, or amount limitations applied to your card. If your payment is being rejected, please reach out to your bank to get additional information.

Once your order has been shipped from our warehouse, you will receive a shipping notification, outlining the contents of your order, the method of shipping and the tracking information.

Shipments are within Canada but if you do want to ship your order internationally, please contact our Customer Care Center, please dial 1-855-235-1870 or email us at: TheBeerStore.ca@staples.com for a quote. Our normal business hours are 8.00 am – 6.00 pm Monday to Friday EST. After hours, our voicemail system will allow you to leave a message, and one of our Customer Care Representatives will be in touch the following business day. We have made every effort to make your shopping experience easy.

Ground standard shipping via UPS. If you would like your order rushed, please contact our Customer Care Center, please dial 1-855-235-1870 or email us at: TheBeerStore.ca@staples.com for a quote. Our normal business hours are 8.00 am – 6.00 pm Monday to Friday EST. After hours, our voicemail system will allow you to leave a message, and one of our Customer Care Representatives will be in touch the following business day.

We aim for your delivery to be with you in 3-4 days from receipt of authorization notification.

If your order has not been received, please contact our Customer Care Center, please dial 1-855-235-1870 or email us at: TheBeerStore.ca@staples.com for a quote. Our normal business hours are 8.00 am – 6.00 pm Monday to Friday EST. After hours, our voicemail system will allow you to leave a message, and one of our Customer Care Representatives will be in touch the following business day.

If you add product that is in stock and on backorder, your order will be shipped when all the products on your order are in stock. Each product will show the estimated time of inventory to be in stock.